The following FAQs give you a quick overview of our range of services regarding our high-quality lift systems. We are also happy to answer your questions at any time via our contact form or directly by phone on +49 (0) 6241 30560 0.
How can I become a Flatlift customer?
As an end-customer you can register in our online shop and buy our products there 24 hours a day.
How can I become a Flatlift dealer?
Please use our contact data on this website to get in touch with us.
Am I granted project exclusivity as a dealer?
You will be granted project exclusivity. This will be defined individually depending on the project.
What are the delivery times for Flatlift products?
For standard products the delivery time is between 2 and 8 working days.
The delivery time for special solutions will be determined individually, depending on the project.
How do you ship? / Do you deliver yourselves?
We ship using all established express delivery services and globally operating forwarding companies.
What guarantee does Flatlift offer?The Flatlift guarantee by far exceeds legal requirements. This comprehensive service guarantees our customers long-term product security. Have a look at a detailed overview of our guarantees.
How and where does Flatlift produce?
Our products are manufactured in Germany according to upmarket standards, and meet most global guidelines.
Does Flatlift produce customised solutions?
Flatlift manufactures and designs custom-made solutions according to customer specifications.
What advantages do I have when I buy from Flatlift?
Apart from comprehensive service and support which leave no question unanswered, you can expect top-quality products, absolute delivery reliability and exceptional guarantees. Large-scale projects include an introduction on site as well as field service and all-round after-sales support.
How do I find a suitable product?
On our website we show you all our products, ordered by area of use, features, device and intended use. This helps you to find a suitable television lift. If you are still not sure which of our solutions meets your requirements, we are happy to help you and will guide you to your Flatlift.
Can Flatlift products be operated by room control?
All Flatlift products can be operated by media room control via dry contacts or RS 232/485.
Does my TV set fit onto Flatlift products?
All available flat-screens meeting the VESA standard are suitable for Flatlift products. Only sets by Bang & Olufsen and by Loewe require special mounting systems, which we have in stock.
What noise level does a Flatlift product develop?
Thanks to internal noise insulation, our products are almost soundless and also don’t generate any structure-borne noise or resonance in partition walls, ceilings, and furniture.
Why can I trust Flatlift?Finding the right supplier is not an easy decision. However, we make life easy for you: Flatlift meets all requirements global players need today. You will find some of our references and customers who trust in us if you click here.
Who is my contact?You will find your direct Flatlift contact on our team page .
How can I pay?
You can pay conveniently by bank transfer, credit card, Paypal, cash on delivery or payment upon collection.
What’s new at Flatlift?
In our blog you will find regularly updated news on TV lift systems and information on projects we have carried out.